assertive communication examples pdf

0000001885 00000 n Assertive Communication What is Assertiveness? Assertive communication for kids: Assertiveness is an important communication skill that will improve your child’s social interactions and self-esteem.In this post, you will learn practical easy-to-action tips to teach kids how to communicate assertively. This Assertive Communication information handout is designed to help your client understand what assertiveness and what assertive communication looks like. 0000004136 00000 n endstream endobj startxref 0 %%EOF 209 0 obj <>/Metadata 4 0 R/Pages 5 0 R/StructTreeRoot 6 0 R/Type/Catalog/ViewerPreferences<>>> endobj 281 0 obj <> stream Making Assertive Statements Since assertiveness doesn’t come naturally to most of us, let’s practice a bit to perfect your technique. 0000007338 00000 n You will be able to practice those tips in real-life situations with our fun assertive communication worksheets for kids. NOTE: If this exercise is conducted after Introduction to Assertive Communication , skip the set-up section and proceed to the exercise. endstream endobj 210 0 obj <> endobj 211 0 obj <> stream 0000004706 00000 n 0000002886 00000 n x�cbd```b``n�L� ��d0�"��`vB�s0�&σȖN�\$�d_IF�� Q��6S��`��۞"Yt@d6Ho�4��Vi� �9�001��A�g` ��0 ��S 0000010280 00000 n Verbal Say what you need. H�\��n�0E�� 'g�؉|y�9aN�w�;�=�8cΐS�I)&��k*�T��HSq��x�2��M�7��51�h_��%sI|d>��O�|^E��|'��D�OM>u��gM�5{��Y�gM�5{��Y�gM�3ҌÈ. PNCC Assertiveness Skills Course'Objec,ves' After attending this course, participants will: • Understand the principles and values of assertive communication • Recognise non-assertive communication styles and their consequences • Be aware of their own levels of assertiveness in a range of situations 5) Assertive communication creates a respectful environment where everyone grows and matures in . Use assertive body language: stand tall, avoid fidgeting, keep your hands available. 0000009236 00000 n Examples of using de-escalation: Acknowledging that your words or actions hurt someone, and apologizing Recognizing the emotional or physical harm someone experienced and taking action to rectify it Talking to a client or customer who is dissatisfied and working towards a resolution Few people have perfect communication skills that they implement 100% of the time, and many people could brush up on their assertiveness communication skills. Here are 9 helpful assertive communication examples to help you improve your ability to … The Four Basic Styles of Communication 1. What Is Assertive Communication? Know where your access to escape is. Communication is the most powerful tool a psychiatric nurse can have. �h�o�%�|){�w�~?�_RͿ'~ݧ`�庤L;v�:5m��pY]�cm��t��0t��Ĭ��pQ�S�W�+xE^��-xGށ��o�wrZ��̴ȴ%�W� For example: Assertive communication is one of the communication styles. "��h5��}'ɲ��%3_�|᷶i�r��":t0*--��f��,�@*���7��W�s�ǅU�J��px�ˀG�߬D��[w�m��Au G��7��J�+��H�W��,��،X$��h{=!�5T�4j�Z��C�l�woY��$�@�Dn��40V��5e�yYD. 0000000936 00000 n THE ABILITY TO COMMUNICATE CLEARLY Define your main goal. Assertive communication is a communication style in which people clearly expose their thoughts, advocate for their needs in a calm and positive way and are able to state their point with respect to others and to yourself. endstream endobj 212 0 obj <> stream Many of the statements below are conversation-enders—a fast way to save you time, money, or self-respect. �O�'�0}T��Y��>Z|4�h��G��>Z�Ш{G�e4Yx��ܼ�Q��p�[��?d��*~ԯ �� trailer <<1B27118E5B0F4E828BF8ACF6C835254E>]/Prev 43947>> startxref 0 %%EOF 51 0 obj <>stream ��Ș��8�}��VٙV��I"e��|�^e '�1�B� ��t�q"�0KNr6��9N�w�;�� |`> (/@\253\350\035\353\305L\213\000\372N\321-\002\367)]/Index[208 76]/Info 207 0 R/Length 151/Prev 352757/Root 209 0 R/Size 284/Type/XRef/W[1 3 1]>> stream H�\��n�@��y��L. It is the basic component of “You” statements can be perceived as blaming O Example: O You don’t keep me informed. Assertive communication is deﬁned by conﬁdence, and a willingness to compromise. Many people think that being assertive means being rude, loud and aggressive. Communication is a dynamic, two-way circular process in which all types of information are stared between two or more people and their environment. During assertive communication, a person stands up for their own needs, wants, and feelings, but also listens to and respects the needs of others. ��A�pP:(�sS�M��Q�(|��W��竢��&|�6l��՘��bL�|��ɤ*�� }�� This is not true. Assertiveness is a style of communication which many people struggle to put into practice, often because of confusion around exactly what it means. This might mean rejecting things you decide are not a good fit for you, but then explaining exactly why you rejected them. �{��YY�>}`��qiá �̛��V .�y�h�ж@�d ��$� Some key assertive communication strategies are summarized. [11] 0000001287 00000 n 0000003480 00000 n The simplest, and maybe the best, basic assertion is: Assertive communication is the cornerstone of correct communication, but it does not always work. Assertive communication can revolutionize your interactions with others, help you set boundaries, and lower your stress levels. %PDF-1.7 %�� Don’t block the other person’s line of escape. 0000008251 00000 n Communication Styles Worksheet- Assertive Communication Style. �Ce-i%��V��hb:�P��~v\u�"��(v�a�t�ѻ�M�4�� S�lk��.�MW*��j'�J��*� ��q�3,�m��޼Eߺ+,��j Qu��MC��ņ.z��׺C�B٪�t�N�j�2>�! 0000004333 00000 n 0000028140 00000 n In your workplace, you communicate regularly with many people: stakeholders, customers, and other team members. 0000001459 00000 n Assertive Communication 10/18/19 Assertive Communication Tips Ithac 1. Maintain a serious facial expression that says “don’t mess with me.” Protect yourself. 0000014418 00000 n 208 0 obj <> endobj 283 0 obj <>/Filter/FlateDecode/ID[(\225\375\035\016\217,>K\207'\215\366\0325\373?) In this first example, you’ll Use “I” statements that focus on how you feel in a specific situation. 0000009319 00000 n PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. 0000007761 00000 n "~vw&��%�N$_��0�]��_��c�R�l>s��aɷ��~�g��c{�9�C�u��6�c8�CVV��q��f��T|�_�p��1�k��L7�s��M7�s��]��p6O��g�n��.a�Ma�kӅS O I find it hard to keep up on the project when I don’t have all of the relevant information. When assertive communication is practiced, it leads to the development of mutual respect. What are the main ideas you are trying to express or the message you are trying to say? It describes the qualities of assertive communication, and explores its differences from passive and aggressive communication. Assertive communication is an effective form of communication that involves the deliverance of one’s opinions, ideas or feelings to the other person in a way that the other person’s rights are not violated. Keep a safe distance away from the other person. 0000011779 00000 n l��,d+Y��&��:�尖c�C�c�C�c�C�c��:��Яc��z��ѣg�G��g�G��G�#��`�ZA�p�9� ��S�)̔%��O��S�)��{Q:+�� Sometimes it helps to start by explaining what assertiveness is not: Aggressive Communication People often confuse assertiveness with aggression, because it involves sticking up for yourself. Having good talking and listening skills can also reduce misunderstandings and facilitate creativity and problem solving. ... Now we’re going to listen to some examples of nurse-physician phone calls to illustrate some of the things that we’ve been covering. 0000002353 00000 n 0000017848 00000 n 0000008744 00000 n H�\��j�0��y�9��. 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Styles of communication which many people think that being assertive means being rude, loud and aggressive communication stress. Assertive communication, and a willingness to compromise that focus on how you feel and why you them...