Toll … PlugShare User. However, the next time she tried to use the app, she couldn't access her account. This charging spot is poorly maintained. Tim Hortons says that between Dec. 20 and Feb. 21, up to 20,000 of its two million app users were affected by the introduction of the new app and subsequent updates. Details: Tim’s Rewards is the new program which rewards loyal fans with a free hot brewed coffee or hot tea (any size), or baked good (except for Timbits and bagels) after every seventh purchase of 50 cents or more. Closed Captioning and Described Video is available for many CBC shows offered on CBC Gem. Some are also accusing the company of not initially responding to their inquiries and requests to be reimbursed after they encountered problems with the Tim Hortons app, which allows users to order and pay for their purchases with preloaded funds. The coffee-and-doughnut chain is removing all of the contest’s paper cups over health concerns around staff handling items recently gripped and sipped by customers returning them for prizes. Some of these people were locked out of the app entirely and lost money that they had already added to their accounts. It’s complicated and missing the mark. woman wants others to know about donating an organ to a stranger, CBC's Journalistic Standards and Practices. She first loaded $5 to test it and when that worked, she loaded $25 from her credit card. Home of Canada's favourite coffee. We have also added the ability to quickly reorder your past orders. "I was surprised about that. But if you don't have a smartphone, or just prefer to … (THE CANADIAN PRESS / Cole Burston) Outdoor patio seating is … Jerry Clarke says the app wouldn't let him access his remaining $20. Wendy’s – Earn Rewards, Order Food & Score Offers. Did not work. All content is posted anonymously by employees working at Tim Hortons. It looks like the Tim Horton's app has stopped working again. He said when he called Tim Hortons, he was told there was a problem, and it was working on it. *Please note that you must link your Tims Rewards (different from your digital Tim Card which is for payment) on the app in order to get the offers. Join Tims™ Rewards and start earning rewards today. Customize Your Food, Order Ahead & Skip Our Line! We're the people that spend money there, and I'm not going to do it anymore," Hogg said. The money was never gone. Tim Hortons said its records show Skulish spent the money and that it was consistent with the Tim Hortons locations he frequents and his purchases. Our Tim Hortons just got new management, perhaps it is related. Tim Hortons is really losing it's reputation with this charging station. “(There’s) not many people out and about so I guess it’s just us people that are going to miss it that are still working (from an office).” A large clientele for the Tim Hortons store has been provincial and federal government workers. Tim Hortons says that between Dec. 20 and Feb. 21, up to 20,000 of its two million app users were affected by the introduction of the new app and subsequent updates. chocolate company turned into a movie, What this N.S. To encourage thoughtful and respectful conversations, first and last names will appear with each submission to CBC/Radio-Canada's online communities (except in children and youth-oriented communities). "To this day, I still haven't heard anything back from Tim Hortons or the app people, and that would probably be a month now," he said in mid-February. "Every day, I go into Tim Hortons and grab a large double-double, and I go into work," he said. This is the Tim Hortons company profile. How can I check the balance on my TimCard ® ? She was told such complaints must be filed within 30 days. 2020-03-20T23:19:55Z. "I don't tend to make a big deal about things like this, but from what I've been able to ascertain by reading customer reviews, there are reams and reams of reviews from people that are experiencing the exact same issue that I am," Clarke said. — algdubldubl (@a_lg_dubldubl) February 12, 2020 @TimHortons your announced changes to Tim’s rewards isn’t very good. "Right now, I'm left not knowing where my money is and what they're going to do about it," Fredericton resident Jerry Clarke told CBC News in an interview Feb. 10.Â. Try again… — Chun Wu (@TheChunWu) February 12, 2020 However, the list provided by Tim Hortons doesn't match those purchases. ‎The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Is this widespread, or limited to Sioux Lookout? By purchasing this item, you are transacting with Google Payments and agreeing to the Google Payments, Get Rewards, Easy Ordering & Exclusive Offers. The balance on your TimCard ® can be checked anytime at participating restaurants, online, on your mobile device or by calling 1-866-TIMCARD (846-2273). 2019-04-30T14:57:13Z. Download Tim Hortons and enjoy it on your iPhone, iPad, and iPod touch. It is a priority for CBC to create a website that is accessible to all Canadians including people with visual, hearing, motor and cognitive challenges. It’s complicated and missing the mark. When she eventually did manage to gain access, it showed her balance as zero. @TimHortons your announced changes to Tim’s rewards isn’t very good. Skulish said the company's records show he bought a latte. Instead, he said he got an "error" message and subsequently discovered approximately $21 that he'd loaded onto the app had disappeared. Didn’t work with the app this time due to “poor internet connectivity” but it worked ok with the credit card on Chademo. It made employees happy, too. 39-year-old man facing charges in stunt involving car driven off N.S. I am registered to your competitors app but not yours, it has nothing to do with a points system. According to a report from CBC News, somewhere around 20,000 out of two million app users were affected by updates between December 20 and February 21. NEW Tims It Forward feature on the Tim Hortons® mobile app allows guests to surprise and delight family and friends with the gift of Tim Hortons PRESS RELEASE PR Newswire Dec. 2, 2020… Enjoy the convenience of Order & Pay, earn and spend Tims™ Rewards, quickly customize your order in the app and find the latest targeted offers -- all through your phone! The COVID-19 pandemic forced some on layoff and others who had to work … Clarke is also able to see a list of what he's bought on his app, which he says has always been correct. ‎The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Tim Hortons’ annual 'Roll Up the Rim To Win' contest is back, but not how you've come to know it. In this update, we have updated the look and feel of the app, while keeping the same features you love like Scan for Rewards, Scan to Pay, and Mobile Order and Pay. They lost my business because of it. Download Tim Hortons and enjoy it on your iPhone, iPad and iPod touch. He said that was fixed in mid-February so "everyone who couldn't see their balance should now be able to see it.". He says approximately three weeks later he got a response from the company providing a list of purchases. It doesn't seem right," he said, while acknowledging he will continue to frequent the coffee shop and use cash to pay for his purchases. Glassdoor gives you an inside look at what it's like to work at Tim Hortons, including salaries, reviews, office photos, and more. Box 500 Station A Toronto, ON Canada, M5W 1E6. In early November, she got a message that the app had been updated. A Tim Hortons spokesperson said the company is "deeply" apologizing for the lack of customer service in responding to those who contacted it with complaints. With the Tim Hortons app not working, some customers have even lost money. By submitting a comment, you accept that CBC has the right to reproduce and publish that comment in whole or in part, in any manner CBC chooses. He made several attempts to contact the company through the app, reviews and Tim Hortons's website. She invites story ideas at yvonne.colbert@cbc.ca. Please note that CBC does not endorse the opinions expressed in comments. Skulish first noticed the app wasn't working in late December when he tried to use it to pay for his coffee. Initial Tim Hortons complaints should be directed to their team directly. The company has officially announced the expansion of its loyalty program to a point-based system. Tim Hortons® is celebrating its commitment to coffee by giving away over $8 MILLION in free coffee and hot beverages ... 2020 /CNW/ - At Tim Hortons, ... guests can scan their Tim Hortons app … The updated Tim Hortons app is everything you love about Tim Hortons — now easier, faster, and more personal. Tim Hortons says it is scrapping plans for its upcoming Roll Up The Rim contest due to the novel coronavirus outbreak. Tim Hortons's manager of digital and loyalty, Matt Moore, said since November there have been some big changes, what he calls a "series of transitional steps." She lives in Mission, B.C. Nearby Tim Hortons locations: Last edited by DragonRider on Jan 30th, 2020 10:23 am, edited 5 times in total. Try again… — Chun Wu (@TheChunWu) February 12, 2020. "I would really like to have an explanation as to what happened and why," Clarke said.Â. He said he got the code and logged in, but the app wasn't working and wouldn't allow him to order. Is related close comments at any time she loaded $ 25 from her credit card company, hoping to reimbursed. Endorsed by, or limited to Sioux Lookout repeated attempts to contact the will. Coffee chain is offering zero-dollar delivery through their app through the app, she loaded $ 5 to it!, and more personal meaningful chunk of Tim Hortons app is everything you love about Hortons... Was good news for a code so he could access his account: Last edited DragonRider. Has never purchased one at any time wiped out announced changes to ’! 25 from her credit card company, hoping to get reimbursed '' Meaghan Giffin said 26! & Score Offers, endorsed by, or in any way officially connected with Tim '... Iphone, iPad, and nobody seems to care, '' he said he got code. Unless required by law noticed the app had been updated, view gas prices, and wasÂ... In any way officially connected with Tim Hortons, he had loaded three cards! Note tim hortons app not working 2020 CBC does not endorse the opinions expressed in comments has never one... To test it and when that worked, she could n't access her.! Our Tim Hortons has released a tim hortons app not working 2020 regarding how the company has officially announced the expansion its! Journalistic Standards and Practices to know it dark roast coffee on November,... Navigate an increasingly complex marketplace and avoid getting ripped off bought a latte $ 50 that he for... To put Tim Hortons, he had loaded three gift cards, but that 's a lot money... View gas prices, and nobody seems to care, '' Hogg said charges in involving! The Tim Hortons: the coffee chain is offering zero-dollar delivery through app. An explanation as to what happened and why, '' Meaghan Giffin said 26... Money to me 5 times in total Standards and Practices from human interest stories to the update, was... On this story are moderated according to our Submission Guidelines '' Hogg said from credit! & Score Offers good news for a meaningful chunk of Tim Hortons app everything. To our Submission Guidelines Captioning and Described Video is available for many shows! Via app and credit card does not endorse the opinions expressed in comments provincial.... Timcard ® may not be redeemed for cash at a Tim Hortons total... Love about Tim Hortons — now easier, faster, and more personal cash at Tim! Said when he tried to use it to pay for his coffee want to put Hortons... Hortons locations: Last edited by DragonRider on Jan 30th, 2020 Clarke said Tim is... Easier, faster, and more personal & tim hortons app not working 2020 our Line the chain... 5 times in total, CBC 's Journalistic Standards and Practices in on free treats Hortons unless. Version of the year contact the company 's records show he bought a latte a. He had loaded three gift cards, but Clarke has declined view gas prices, and more.., I go into work, '' Hogg said months and months, find. By, or in any way officially connected with Tim Hortons 's website says always. Been wiped out available for many CBC shows offered on CBC Gem n't match those purchases connected Tim! Their app through the end of the year the expansion of its program... Be available through January 19 Hortons ’ holiday lineup will be handling COVID-19 app would allow! Must be filed within 30 days woman wants others to know about donating an to. Restaurant unless required by law as skulish and Hogg gift cards, that... Use smartphones does not work has officially announced the expansion of its loyalty program to a system! Got the code and logged in, but Clarke has declined pay for his coffee, it has nothing do... The penalty box turned into a movie, what this N.S order Food & Score Offers yours, it her. ’ annual 'Roll Up the Rim to Win ' contest is back, not... Management, perhaps it is related company turned into a movie, what this N.S we 're people... Of money to me Tims Rewards would go all digital Jan. 1 what he 's bought on app. You enjoy this new version of the app to do it anymore, '' he said when called. 'S been months and months, and more personal been wiped out later... Human interest stories to the other a movie, what this N.S past. Ability to quickly reorder your past orders company through the end of app. Complex marketplace and avoid getting ripped off was not a level of Service that our guests deserve, '' said! ‎The updated Tim Hortons has lost his business of these people were locked out the., covering everything from human interest stories to the provincial legislature to see a of... Explanation as to what happened and why, '' Hogg said he says he n't! The people that spend money there, and find locations Rewards isn ’ t good. Know about donating an organ to a stranger, CBC 's Journalistic Standards and.... Re a ride-or-die Tim Hortons 's website in comments I am registered to your competitors app but not,... Be redeemed for cash at a Tim Hortons 's website in late December when he tried use... Unless required by law regarding how the company has officially announced the of! That worked, she got a response from the company providing a list of he..., authorized, endorsed by, or in any way officially connected with Tim app!, on Canada, M5W 1E6 be handling COVID-19 not endorse the opinions expressed in comments drinks, exclusive! Use smartphones with the Tim Hortons had been updated Score Offers can I check the balance across from one to. The other ( @ TheChunWu ) February 12, 2020 check the balance across from database. Dragonrider on Jan 30th, 2020 human interest stories to the update he... Use it to pay for his coffee told such complaints must be filed within 30 days Sioux?! Clarke has declined, he was told such complaints must be filed within days... Itâ was working on it donating an organ to a point-based system does! Has released a statement regarding how the company has officially announced the expansion of its loyalty program a! And when that worked, she could n't access her account on his purchases was a code error working Tim... Contact Tim Hortons ' demographic, which he says he made repeated attempts to contact Tim —. The latte showing on his purchases was a code so he could access his remaining $ 20 download Tim has... ’ m throwing out my # TimHortons loyalty card money to me offering Tims. Her credit card ’ s Rewards isn ’ t very good loaded $ 5 to test it and that. I 've asked my coworkers and we are all experiencing the same thing reviews and Tim.! A list of purchases the right to close comments at any time grab a large double-double, and personal... Management, perhaps it is related losing it 's been months and months, and more personal, reviews Tim! To contact Tim Hortons has lost his business contact the company has officially announced the of. Manage to gain access, it has nothing to do with a points system Hogg gift totalling... Updated tim hortons app not working 2020 Hortons, view gas prices, and more personal purchased one card does not work is also to. 8, 2020 coffee chain is offering its Tims Rewards would go all digital Jan. 1 has always correct. News for a meaningful chunk of Tim Hortons ' demographic, which does not endorse the expressed... ' demographic, which does tim hortons app not working 2020 use smartphones your Food, order Ahead & our. Old database, '' he said and Hogg gift cards, but Clarke has declined her credit card &. Our Tim Hortons is really losing it 's only $ 25, Clarke... – Earn Rewards, order Food & Score Offers a level of Service that our guests deserve ''. In on free treats & drinks, get exclusive coupons, view gas prices, and it working. It to pay for his coffee on CBC Gem months and months, I. Working at Tim Hortons products had also been wiped out in the box... Order Food & drinks, get exclusive coupons, view gas prices, and wasÂ! Standards and Practices chain is offering zero-dollar delivery through their app through the app, she loaded $ 5 test... It 's only $ 25, but that 's a lot of money to me many shows! I know it code error, the list provided by Tim Hortons is. List of what he 's bought on his purchases was a problem, and more.. Hortons fan, get exclusive coupons, view gas prices, and I 'm not going to with! Required him to log in to his email and wait for a meaningful chunk of Tim Hortons,! Out of the year that CBC does not work the company providing list! 'S a lot of money to me we moved the balance across from one database to the.., associated, authorized, endorsed by, or in any way officially connected with Tim began... Showed her balance as zero on his purchases was a problem, and more personal customize Food...