How quickly does Victoria Plumb resolve customer queries? Can I still return items during the COVID-19 pandemic? Click on the following links to jump to the relevant section: If you simply aren’t happy with the look, style or size of your item, we offer a 14 day no-quibble returns and refund policy. We may ask you to confirm your email address first. Return items should be in a resalable condition and packaged suitably for transport by our couriers. Choose and pay for your order. Made-to-order products are not included in either our 14 day returns policy or our 365 day exchange policy, and can only be returned if faulty or not made to the specification given at time of ordering. Excellent pictures. Check out our blog for fresh inspiration and expert advice. Once the damage has been confirmed, we’ll ensure a replacement is sent free of charge, and with the minimum of fuss. You can exchange your product for another up to 365 days after receiving it. If a missing part or item is reported over 30 days after receiving your goods, we’ll be unable to send a replacement. Alternatively, if you have an online account, go to the "Your orders" section, where you’ll also be able to cancel your order. We can't accept returns or exchanges for made-to-order items or for products that have been used, partially or fully installed. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. Skip to main content. If you no longer require items from your order, you can return items online from your account, within 14 days of your order being delivered. If you're exchanging a product within 14 days of delivery, you won’t have to pay the costs associated with the return, although you will still have to pay the delivery cost for your new item where applicable. If you no longer require items from your order, you can return items online from your account, within 14 days of your order being delivered. Please see our guide to. Our Victorian Plumbing team has excellent shipping and return facilities. For more details, including collection charges, view our Returns policy. For your convenience, you can arrange for your item(s) to be collected or dropped off at your nearest Post Office. If you use a combination of home and work computers, plus tablets or mobiles to shop, there is now an easy way to keep track of your selected items. It's particularly helpful having a tab suggesting what else we need with the product of choice. What is your returns policy? A Royal Mail collection will set you back £14.99 if arranged by Victoria Plum Larger items over 30kg will be charged at £39.99 if you choose to use the Victoria Plum service. Victoria Plumb has collected 288 reviews with an average score of 1.36 With a wide selection of famous brand names, including Mode Bathrooms, Mira Showers, The Bath Co., Grohe, Triton and more, an award-winning delivery service that fits with your lifestyle, plus 14 day no-quibble returns and extended guarantees, it’s no wonder we’re now the most trusted UK bathroom retailer on Trustpilot. Customer Service How can I contact Victoria Plumb? Quick fixes for wheelchair accessible bathrooms. We charge this small fee to cover the cost of transportation and processing of The sexiest panties & lingerie. Your basket is loading, this shouldn't take long. Returns; Support; Support Can I cancel my order? Log in to your account. At Victoria Plum, we make shopping for your complete bathroom online an easy and enjoyable experience by offering you the following: **Collection & redelivery fees may apply. Entspricht der Victoria Plum dem Level and Qualität, die ich als Käufer in dieser Preisklasse erwarten kann? We’ll either arrange collection, ask for goods to be returned to us or ask for you to dispose of your goods (never dispose of goods without our notification). Eco-friendly, water-saving bathroom range. Can I still return items during the COVID-19 pandemic? Adapting a bathroom for disabled or elderly guests. Please contact us if you wish to do this. Zuletzt konnte sich beim Victoria Plum Test nur unser Sieger hervortun. 5 most common causes of a poor shower experience. How much does it cost to install a shower enclosure? You can return items online from your account, within 14 days of your order being delivered. In the case of tiles, it is not unusual to have a small proportion of the tiles broken to some degree (e.g. Order Number * Email Address * Next Step. Track My Order Wish List. How much does it cost to install a shower? VictoriaPlum.com (Victoria Plum Ltd) are retailers and not technical experts in the field of heating, plumbing or bathroom installation. Then you should definitely check out Victoria Plum: an online-only business which offers stylish bathroom designer items at affordable prices. On very rare occasions you may find a part or item missing from your order. The world's best bras. At Victoria Plum, we make shopping for your complete bathroom online an easy and enjoyable experience by offering you the following: 14 day no-quibble returns** Exchanges up to 365 days after delivery** FREE collection for exchanged products, within 14 days of delivery*** My Order * Required Fields. Exchanging a product within 14 days of delivery. Returns How is Victoria Plumb returns process? If you’re not totally satisfied you can return it within 30 days and we will give you a full refund by … Refunds. How much does it cost to install a bathroom suite? Textes à méditer. £20 off discount code is only valid with a minimum spend of £349. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK. Trade customers, please see Trade Returns policy. Great savings on some great bathroom… Great savings on some great bathroom products. If you want to replace or exchange an item, please chat to us as soon as possible and our friendly customer care advisors will help you with this. All in all an easy way to specify. Sitemap Read Sanderson_ian18's review of the Victoria Plum - www.victoriaplum.com, 52 of 325 Victoria Plum - www.victoriaplum.com reviews, & compare with other DIY Shops & … Please make sure you inspect your goods as soon as you receive them and let us know within 14 days of receipt if an item is damaged, by contacting us. Let's keep in touch Trade customers, please see Trade Returns … For more details, including any collection charges, view our Returns policy. Return items should be in a resalable condition and packaged suitablyfor transport by our couriers. Please make sure you inspect your goods as soon as you receive them and let us know within 30 days of receipt if any part or item is missing, by contacting us. If you have a technical query it should be directed to a suitably qualified professional, i.e. *Retail customers only. If damaged items are reported over 30 days after receiving your goods, we’ll be unable to replace them or offer you a refund. All VictoriaPlum.com staff are instructed not to give any form of technical advice. Basket Checkout. Get Answers to Your Questions Ask a question and get answers from people who are customers of Victoria Plumb. Introducing easy-fit, super-stylish flooring, 5 things to consider when choosing your bathroom tiles. If you need to make any changes or cancel your return, please chat to us as soon as possible and our friendly customer care advisors will help you. ***Redelivery fee may apply. 365 day exchange not available for Trade customers. Victoria plum website is, easy to use. If the item is small enough, we’ll send you a prepaid returns label so you can simply pop it in the post, or, if … Can I replace or exchange an item online? The remedy available to the purchaser (or where relevant, the first end user) once the fault has been confirmed, under this standard guarantee is the right to have any products replaced. How much does it cost to install bathroom furniture? email address first. If you’re returning a product for a refund within 14 days of delivery you will be required to pay the transportation costs associated with return. a corgi registered gas installer or a member of the institute of plumbing. We may ask you to confirm your Discover what's hot now - from sleepwear and sportswear to beauty products. The health and wellbeing of both our customers and colleagues is our top priority. If you have any further queries about returning an item, please contact us. This will be charged at the applicable rate at the time of collection. Returned items should be in resalable condition and packaged in their original packaging or, where this isn't reasonably possible, packaged in a condition suitable for transport by our couriers. To ensure a speedy resolution, we must be notified of any items that are thought to be faulty as soon as possible. What is your returns policy? + £20 off your first order. Once the missing part or item has been confirmed, we’ll ensure a replacement is sent free of charge, and with the minimum of fuss. © 2020 All rights reserved. How much does it cost to install a toilet? Yes, you can still return items within 14 days of your order being delivered. chipped edges). For small, non-fragile items below 30kg in weight, you may also arrange the return yourself using Royal Mail or a courier. This will depend on the size, weight and type of item(s) being returned. Toggle navigation Returns. As long as the item hasn’t been installed or used, we’ll replace, refund or swap it for another suitable product as quickly as possible, hassle-free and FREE OF CHARGE. Recommended extras ti complete the job. Privacy policy. As such, we are taking every possible step to ensure our home delivery service is as safe as possible for everyone concerned. Share. You can return items within 14 days of your order being delivered for a full refund or exchange any items within 365 days, but you are required to pay for the costs associated with the return. If you’re exchanging a product outside of 14 days from delivery but within 365 days, you will be required to pay the transportation costs associated with the redelivery and return. We may ask you to confirm your email address first. Victoria Plum Limited (Company Number 04177694) is a company registered in England and Wales. GB. Victoria plum website is a joy to explore and use. 13 easy ways to accessorise your bathroom, Small, non-fragile items below 30kg in weight, Post Office drop off (We’ll send you pre-paid labels), Home collection (Parcel courier—will provide pre-paid labels), Large items, above 30kg in weight or fragile items, Home collection (Specialist 2 person team—will provide pre-paid labels), Exchanges up to 365 days after delivery**, FREE collection for exchanged products, within 14 days of delivery***, A friendly Customer Care Team on hand to guide you every step of the way. You can add as many products as you like, there is no limit. Companies House Companies House does not verify the accuracy of the information filed (link opens a new window) Sign in / Register . 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